Help / FAQs
Is the tour a private tour? Will there be other people joining my group?
All our tours are private tours so there won't be other people joining your group. Likewise, you won’t be able to join other groups.
Is the driver also a tour guide?
Our drivers will provide tour guidance during the ride and some guidance when reach each places but won't be able to guide you through the places (i.e. not a walking tour guide). They will also help you take photos at places where parking is not difficult.
How flexible is the itinerary?
The time to spend at each place is flexible. You can spend more time at one place and less time at the other. Unless exceed total duration booked, overtime fee will not apply.
Is insurance provided?
Insurance is provided for all passengers and it covers any accident that happens during the ride.
How many days in advance should I book?
We recommend booking 7 days or more in advance to be sure of availability.
What happens after I book?
Once we receive your booking, we will arrange the best available driver for you and send you a confirmation email with the driver's info (name, contact number, car number). Our driver will also contact you at least 1 day before your trip for confirmation.
How can I cancel my booking?
You can cancel your booking by logging in our website, go to “My Trips” page, select the trip, click the More button (which looks like 3 vertical dots), and select “Cancel This Trip”.
How can I make changes to my booking?
You can change the contact information, pick up time, pick up location (within reasonable distance), drop off location (within reasonable distance) and other info by logging in our website, go to “My Trips” page, select the trip, and click the “Edit Info” button. If you would like to change the date, itinerary, number of passengers and/or luggage, car type or driver’s language, please contact our Customer Support for advice.
Is there any additional fee for child seat? How can I request for it?
There are no extra charges for it. Please note this requirement in the "Other info" section of the booking page when you book on our website. For 2 child seats, you need to book the 7-Seats Mini-Van, 9-Seats Van or 11-Seats Van (for Thailand) that can fit them in.
Can I carry my baby / child?
For safety, child seat is required by law for each baby / child and each child seat will count as 1 passenger.
We have more than 8 people, can we fit into 1 vehicle?
Our largest vehicle is the 9-seats Van that can only fit 1 driver and 8 passengers. For groups with more than 8 people, we can only provide 2 vehicles. For Thailand, we have 11-Seats Van that can fit 1 driver and 10 passengers.
How can I book multiple vehicles for the same day of trip?
You can only book them 1 by 1 on our website at the moment.
How should I book multiple days of custom tour?
If the multiple days of custom tour are consecutive and from the same city/area, please plan and book them as separate trips on our website so as to avoid the accommodation fee included for multiple days trip. Also, if the multiple days are non-consecutive, please book them as separate trips too. However, if the multiple days of custom tour are consecutive and across different multiple city/area, please plan and book them as 1 trip on our website.
Can I pay in full upfront when I book?
Unfortunately, we do not accept full payment online at the moment. If you can only pay in full upfront, please contact our Customer Support for advice. If we accept full payment by credit/debit card, there will be an additional 5% to cover our bank transfer and credit card transaction fee.
Can I pay the balance with a credit card at the end of the trip?
Yes, we can assign you a driver with credit card machine on his vehicle so you can pay the balance by credit/debit card at the end of the trip (additional 3% credit card fee applies) but such driver’s availability is not guaranteed. If you would like to pay the balance with a credit/debit card at the end of the trip, please contact our Customer Support for advice.
Can I book without paying deposit and pay the full amount in cash at the end of the trip?
This is not possible at the moment. If you can only pay the full amount in cash at the end of the trip, please contact our Customer Support for advice.
If the driver does not turn up, what should I do?
You should try to contact the driver directly first. If the driver is unreachable, please inform our Customer Support immediately and we will arrange another driver for you.
What should I do if there is any dispute on payment with the driver?
If there is any dispute on payment that cannot be resolved directly with the driver, please contact our Customer Support immediately.