OWNRIDES Service Policies

Payment

  • A small deposit is required when you make a booking.
  • The remaining balance is payable in cash (Local Currency) to the driver at the end of your trip.
  • If there is any dispute on payment that cannot be resolved directly with the driver, please contact Customer Support.

Cancellation Policy

  • Your deposit will be fully refunded if you cancel your confirmed trip 7 days or more before the trip departure date.
  • If you cancel your confirmed trip between 4 and 6 days before the trip departure date, half of your deposit will be refunded.
  • If you cancel your confirmed trip 3 days or less before the trip departure date, none of your deposit will be refunded.
  • In the event of any natural disaster such as typhoon, earthquake, flood, landslide that affect your confirmed trip and your safety, we might cancel your trip and refund your deposit.

Inclusions

  • Private driver’s service fee
  • Car’s fuel cost, highway toll, parking fee
  • Transportation for entire tour
  • Pick up and drop off in city

Exclusions

  • Meal
  • Admission fee
  • Accommodation
  • Gratuity / tip (optional)

Additional Info

  • Start and end time of trip can be adjusted according to your preference and duration set for this tour
  • Flexibility of trip is required as weather, traffic condition and other unexpected situations might affect the tour, and coverage of all locations in this tour cannot be guaranteed
  • Overtime fee of 250 TWD per half hour (30 minutes) is required if trip exceeds duration set for this tour
  • Gratuity / tip is optional but we recommend 10% if the driver’s service is good
  • Modification to tour should be discussed with the driver directly
  • Overloading is strictly prohibited by law
  • Exceeding the rated number of passengers specified for the respective vehicles(overloading), driver has the right to no providing the service.
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